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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

86%
87%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"From the moment I arrived I was well treated. Very cordial, professional people. My nurse, Mr. DeMasi was excellent. He made me feel very relaxed and informed. And I have great respect and confidence in Dr. Rose, whom I believe is the very best."

"I have friends that were here before me, so them and myself have nothing but good things to say about our experience. The people there make you feel at ease, would come back to have my other eye done here."

"I had a very positive experience on my visit and of course have great respect and faith for my Dr. "



"Good experience. Doctor and staff clearly explained what to expect at each stage of the procedure"

"Everyone treated me with respect. They also explained everything to me and made me feel less anxious and more comfortable."

"I was very nervous but I was treated very nicely and the nurses , staff and doctors very reassuring and very patient. Looking forward to my next surgery!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.